Privacy Policy

Introduction

Our commitment is to protect the privacy of our website users, customers, and their personnel. This policy outlines how we will manage your personal data.

 How we use your personal data

This section outlines:

 We may process various categories of your personal data. If the personal data was not obtained directly from you, we will specify the source and the particular categories of that data. We outline the purposes for which we may process personal data and the legal grounds for such processing. We may process data regarding your use of our websites and services ("usage data"). This may include your IP address, geographical location, browser type and version, operating system, referral source, visit duration, page views, and website navigation paths, as well as information about the timing, frequency, and pattern of your service use. Our analytics tracking system provides the usage data, which may be processed to analyze the use of the websites and services. Our legitimate interests, namely monitoring and improving our websites and services, serve as the legal basis for this processing.

We may process your website account data ("account data"). The account data may be used to operate our websites, provide our services, ensure the security of our websites and services, maintain backups of our databases, and communicate with you. The proper administration of our websites and business, which is our legitimate interest, is the legal basis for this processing.

We may process your personal data included in Docular documents or provided by you during the use of our services ("service data"). The service data may be used to provide our services, ensure the security of our websites and services, maintain backups of our databases, and communicate with you. Our legitimate interests, namely the proper administration of our websites and business, is the legal basis for this processing.

We may process information that you submit for publication on our websites or through our services ("publication data"). The publication data may be processed to facilitate such publication.

We may process information related to transactions, including purchases of services, that you conduct with us and/or through our websites ("transaction data"). The transaction data may be processed to supply the purchased services and maintain accurate records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract, as well as our legitimate interests, specifically our interest in the proper management of our websites and business.

We may process information you provide for subscribing to our newsletters and notifications ("newsletter data"). The newsletter data may be used to send you the newsletters and notifications and to analyze their usage. The legal basis for this processing is your consent.

We may process information in or related to any communication you send us via email or any similar communication system ("message data"). The message data may include the content of the communication and metadata associated with it. Our website will generate the metadata for communications made using the website contact forms. The message data may be used for communication purposes with you (including, where appropriate, sending sales or marketing materials) and for record-keeping. The legal basis for this processing is our legitimate interests, namely the proper management of our websites and business and communication with users, potential customers, and customers.

We may process any of your personal data mentioned in other sections of this policy when necessary for the establishment, exercise, or defense of legal claims, in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, specifically the protection and assertion of our legal rights.

Providing your personal data to others:

When you request a quote or information about professional services, your enquiry data may be shared with third-party agency partners to enable them to provide you with the requested quote or information, or to offer, market, and/or sell relevant professional services to you. Your personal data may also be disclosed to our insurers and/or professional advisers as needed for obtaining and maintaining insurance coverage, risk management, professional consultation, and legal dispute resolution. Financial transactions on our websites and services are processed by our payment services provider, PayPal. We will share transaction data with PayPal only as necessary for processing your payments, issuing refunds, and handling related complaints and inquiries. For details on PayPal's privacy policies and practices, please visit their website  at https://www.paypal.com/ca/webapps/mpp/ua/privacy-full?locale.x=en_CA. Additionally, we may disclose your personal data when it is required for legal compliance or to protect your essential interests or those of another natural individual.

International transfers of your personal data:

This section outlines the conditions under which your personal data may be transferred outside of Canada. Some servers of our cloud service providers, including OneDrive, DropBox and Microsoft 365, are located in the USA. Transfers to the USA are safeguarded by appropriate measures, specifically the standard data protection clauses adopted or approved by the Canadian Commission. It is important to recognize that personal data submitted for publication on our websites or services could be globally accessible via the internet. We are unable to control the use or misuse of such data by third parties.

Retaining and deleting personal data:

This Section outlines our data retention policies and procedures, which aim to ensure compliance with legal obligations regarding the retention and deletion of personal data. Personal data will not be retained longer than necessary for its intended purpose(s). The following retention periods apply, after which the data will be deleted or anonymized: usage data for the duration of the account's activity and up to 7 years after the account's closure; account and service data for the duration of the account's activity and up to 7 years after the account's closure; publication data for the publication period and up to 12 months post-publication; transaction data for up to 7 years after the transaction year; newsletter data as long as the individual is subscribed to notifications; and message data for up to 7 years after the communication year. Despite these provisions, we may retain personal data if necessary to fulfill legal obligations or to protect the vital interests of you or another natural individual.

Amendments:

• This policy may be updated periodically by posting a new version on our website. 
• Significant changes to this policy may be communicated to you via email.

Your rights:

This section summarizes your rights under data protection law. Some rights are complex, and our summaries do not include all details. For a complete understanding, you should consult the relevant laws and guidance from regulatory authorities.

Your primary rights under data protection law include:

The right to access; the right to rectification; the right to erasure; the right to restrict processing; the right to object to processing; the right to data portability; the right to lodge a complaint with a supervisory authority; and the right to withdraw consent.

You have the right to confirmation as to whether we process your personal data and, if so, access to the personal data and certain additional information. This additional information comprises details of the processing purposes, the categories of personal data, and the recipients of the data. Assuming no infringement on the rights and freedoms of others, we will provide you with a copy of your personal data. The first copy will be free, but we may charge a reasonable fee for additional copies.

You possess the right to rectify any inaccurate personal data about yourself and, considering the processing's objectives, to complete any incomplete personal data. Under certain conditions, you are entitled to the deletion of your personal data without unnecessary delay. Such conditions include: the personal data no longer being required for the purposes they were collected or otherwise processed; you have withdrawn consent to processing based on consent; the processing is aimed at direct marketing, and the personal data has been processed unlawfully. Nevertheless, there are specific general exceptions to the right of deletion. These exceptions apply when processing is essential: for exercising the right to freedom of expression and information; for adhering to a legal obligation; or for the establishment, exercise, or defense of legal claims.

There are specific situations where you have the right to limit the processing of your personal data. These situations include: disputing the accuracy of the personal data; processing is illegal but you reject deletion; the data is no longer needed for our processing purposes, but you need it for legal claims; and you have challenged the processing, awaiting the outcome of that challenge. When processing is limited in this way, we may still store your personal data. Nonetheless, any further processing will only occur with your consent, for legal claims, to protect someone else's rights, or for significant public interest reasons.

You have the right to object to the processing of your personal data by us, particularly if it relates to your specific situation, but only if the processing is deemed necessary for: performing a task in the public interest or exercising any official authority we hold; or for the legitimate interests we or a third party pursue. Should you raise such an objection, we will discontinue processing your personal data unless we present compelling legitimate reasons for the processing that outweigh your interests, rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defense of legal claims.

Additionally, you possess the right to object to the processing of your personal data for the purpose of direct marketing, which includes profiling related to such marketing. Should you raise such an objection, we will cease processing your personal data for these purposes.

You also have the right to object to the processing of your personal data for scientific, historical research, or statistical purposes based on grounds pertaining to your specific situation, unless the processing is necessary for a task performed for public interest reasons.

In cases where the legal basis for our processing of your personal data is consent, and the processing is conducted through automated means, you are entitled to receive your personal data in a structured, widely used, and machine-readable format. However, this right does not apply if it would negatively impact the rights and freedoms of others.

Should you believe that the handling of your personal information violates data protection legislation, you are legally entitled to file a complaint with a supervisory authority overseeing data protection. This can be done in the EU member state where you reside, where you work, or where the supposed infringement occurred.

Furthermore, if our processing of your personal data is based on consent, you have the right to revoke that consent at any moment. The revocation will not impact the legality of the processing carried out prior to the revocation. You can assert any of your rights regarding your personal data by sending us a written notice.

Third party websites:

Our websites contain hyperlinks to, and information about, third-party websites. We do not exercise control over, nor are we responsible for, the privacy policies and practices of third parties.

Updating information:

Kindly inform us if your personal information in our records requires correction or updating.

Acting as a data processor:

Regarding personal data covered by any data processing agreement we have entered into, we do not serve as the controller of that personal data; we serve as its processor. As such, this policy does not apply when we operate as a processor, not a controller. Our legal responsibilities as a processor are defined in the contract with the corresponding controller.

About cookies:

A cookie is a small file with an identifier, a mix of letters and numbers, sent from a web server to a browser and saved by the browser. This identifier is then returned to the server each time the browser requests a page. Cookies can be "persistent" or "session" types: a persistent cookie remains in the web browser until its expiration date, unless the user deletes it beforehand; a session cookie, however, expires when the user session ends and the web browser is closed. Typically, cookies don't contain information that identifies a user personally, but the personal information we hold about you may be connected to the data stored in and retrieved from cookies.

Cookies that we use:

We use cookies for the following purposes:

We utilize cookies for various purposes: authentication and navigation, allowing us to recognize you during your visit and as you move through our site; shopping cart, maintaining the status of your cart as you browse; personalization, storing your preferences to tailor our site to you; security, forming part of the protective measures for user accounts, including the prevention of fraudulent login attempts; and analysis, aiding in the assessment of our site's usage and performance.

Cookies used by our service providers:

Our website's usage is analyzed through Google Analytics, which collects data via cookies. The information obtained about our website is utilized to generate reports on its usage. Google's privacy policy can be found at: https://www.google.com/policies/privacy/

Managing cookies:

Most browsers provide options to reject and delete cookies. The procedures for these actions differ across browsers and their versions. However, you can access current information on how to block and delete cookies through these links:

• https://support.google.com/chrome/answer/95647?hl=en(Chrome);
• https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences(Firefox);
• http://www.opera.com/help/tutorials/security/cookies/(Opera);
• https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies(Internet Explorer);
• https://support.apple.com/kb/PH21411(Safari); and
• https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy(Edge).

Blocking all cookies can negatively affect the usability of many websites. If you choose to block cookies, you may be unable to utilize all the features on our websites.

Our details:

Our legal name is Drone Aerials.

We are registered in Ontario, Canada, and our principal office is at 417 Duffy Street, Cobourg, ON K9A 5N3.

You can contact us:

• You can contact us by mail, using the address provided above; through our website's contact forms; by phone, using the numbers listed on our website; or via email, with the addresses available on our site.